Note: This column represents the opinions
of the writer and as such, is not purported as fact
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A report just published (see headlines below) shows that customers get less
choice and pay higher prices for telco services where regulators are unwilling
to deal with monopolies in the marketplace.
The difference between countries with effective regulators and those where
the encumbent telco is allowed free reign to leverage their monopoly with
little intervention is significant.
An example cited shows that in the UK (which has strong regulation)
the average investment per head of population by Telcos is around US$184 but,
in Germany (where regulations are lax or non-existent), that spend drops to just
US$68.
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Here in New Zealand, we have seen lots of talk but very little action from
the Commerce Commission and Telecommunications Ombudsman.
Almost every second day, Telecom is put "on notice" or given some kind of
final warning over its monopolistic attitudes and policies -- but the
amount of actual regulation is minimal.
As a result, and despite the government's oft-repeated goal of having NZ
near the top of the OECD list in terms of broadband connectivity, we're still
lagging well behind in terms of the speed, uptake and price of our broadband
services.
When given the chance to completely open-up the broadband market and significantly
increase the range and variety of services on offer by forcing
Telecom to unbundle the local loop, the government and regulators faltered --
preferring to wimp out and take the easy option.
This choice appears to have disadvantaged consumers, and I'm not just talking
about prices.
Last week, Telecom's DSL network had a major outage that affected parts of the
country for most of the day. Since all competing DSL providers have to use
Telecom's own network and hardware, this means that in the event of a major
failure, chances are very high that all competing services will be knocked out
at the same time.
This leaves little opportunity for a competitor to Telecom to carve a niche by
offering higher levels of service and a guarantee off less downtime -- a
feature I'm sure many would gladly pay for or which would be a major factor in
the decision-making process.
Right now, NZ's copper-based broadband service is in the hands of a single player
and even a relatively small failure could see parts of the country disconnected
from the Net for protracted periods. This is yet another downside of not
unbundling the local loop.
On the other side of the coin however, the present arrangement has allowed virtually
all ISPs to get on the DSL bandwagon and offer the service to their customers. To
do so, they haven't had to install expensive hardware in Telecom exchanges -- just
resell the encumbent's offering.
But what do you think? Has not forcing local loop unbundling been a success?
Are we better off now than we would have been if the LL had been unbundled or
do we potentially have all our eggs in one basket as far as the reliability
and robustness of our DSL network is concerned?
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