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New Zealand's longest-running online daily news and commentary publication, now in its 25th year. The opinion pieces presented here are not purported to be fact but reasonable effort is made to ensure accuracy.

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Where do you buy PC parts?

3 May 2019

From time to time I have to buy new parts for my PCs.

Most recently I've been buying case-fans (which all seem to be going noisy at the same time), power supplies and SSDs.

There are nowhere near as many PC-parts retailers in NZ as their once was and so I'd be very interested in hearing from readers as to where they buy their bits.

To date, I've used PBTech because, based on my first couple of orders, they shipped promptly and had good (on special) prices.

More recently however -- I'm less than impressed.

The problems with PBTech started when I ordered a new power-supply for one of my PCs.

Not wanting to skimp, I ordered a name-brand mid-range PSU that PBTech claimed on the website was "in stock, ships today"

When I received the confirmation email with a copy of my order I noted that this had changed and now I was going to have to wait a week before it would ship.

WTF?

Okay, maybe they'd got stock levels wrong and everyone has the right to stuff up occasionally -- so I canceled the order and, with a "sale" due in a couple of days, waited until an alternative choice was discounted.

As with the original selection, this PSU was labeled "in stock, ships today", so I ordered two (it never hurts to have a spare).

Even 8 hours after I placed *my* order, the webpage still advised that the product was "in stock, ships today" so I was happy that I'd have my PSUs within a day or so.

Nope.

Days passed -- so I emailed them to inquire as to why the "in stock, ships today" promise was not being honoured.

Even though I received no response, I figured I'd cut them some slack, since this order was placed during a big sale so they were likely backlogged with orders.

A week passed... the order was still marked as "picking" and further emails also got no response.

At that stage, needing to use the affected PC, I purchased a PSU locally, at a hefty premium over the online price. I was now not in dire need of the PSUs that PBTech were supposed to be shipping me so I figured I'd just wait and see exactly how long it took them to get around to shipping them.

It was a full two weeks after the order was placed (during which time the items in question remained marked as "in stock, ships today" on the website) that the PSUs finally arrived on my doorstep.

WTF?

Seriously? A few days I can understand -- but two bloody weeks and no response at all to my emails requesting an update?

Well yesterday, another one of my PCs started grinding away -- bad case-fan (again) so I ordered a couple of replacements from PBTech. Hey, I figured that the last order may have just been bad luck and that I'd give them another chance.

The fans in question were clearly marked on their webpages as "in stock, ships today" and the order was sitting there waiting for them, all finalised and paid by 8am.

As I write this column, it's now early-o'clock the next day and the order status is still "picking". So much for the "ships today" promise -- AGAIN! Quite frankly, I have no problems with a company that can't ship within 24 hours... but I don't like being lied to; repeatedly.

And, unlike your average pop-star, I hate working in a room with a screaming fan -- so I'm kind of pissed off that the earliest I'm now likely to get the replacement will be Monday -- if then.

So PBTech is no longer on my shopping list -- hence the question... where do you get your PC parts?

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