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aardvark (ard'-vark) a controversial animal with
a long probing nose used for sniffing out the facts and stimulating thought
and discussion.
NZ's leading source of Net-Industry news and commentary since 1995 |
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Westpac's Right of Reply
15 March 2004 In reply to: Aardvark Daily 11 March 2004 From: Paul Gregory For : The Editor (for publication) Subj: Phishing scam, Bruce, Your column today mentions the phishing scam and repeats accusations you made in the Christchurch Press on November 11, that Westpac NZ did not pre-emptively warn our customers about the existence of an identical scam in Australia. It was incorrect in the Press and is incorrect now on your website. As our published response to the Press piece said: when the scam surfaced in Australia - in March 2003 - we alerted our customers via the welcome page of our online banking site. It was seen, at least once, by 159,000 online banking customers. On July 7 2003 we added text to our customary message warning customers about changing their passwords, further advising them never to follow an email link to a secure site. This message has appeared every 60 days since then and so has been seen by every online customer at least once. With respect to this week's incident, specific warnings have been on both the title page of the website and the log- in page for online banking since yesterday, when we were first made aware of the new scam.
Paul Gregory
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