Note: This column represents the opinions
of the writer and as such, is not purported as fact
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Despite the best attempts of spammers, email remains the single most useful
component of the range of services we call "the internet".
For what seems like an immeasurably small amount of money, we can send
messages around the world, even including pictures sound and video if we
so choose.
However there is a problem.
I refer to the infuriating trend for some organisations to simply ignore
the email they receive.
Last week I mentioned that, despite the assurances on their website,
Vodafone NZ had failed to respond to my query regarding their prepay
roaming service -- but they're just one of many organisations that
seem to ignore the public.
LATE UPDATE: Guess what? Vodafone have responded to my email. Full marks
for actually responding, demerits for tardiness. Their response is in
the reader's feedback for today
The Aardvark PC-Based Digital
Entertainment Centre Project
Yes, at last, this feature
has been updated again! (31 Mar 2003)
This "don't bother us" attitude was never more apparent than a month or
so ago when I emailed the FBI using
this form to let them
know that I was about to embark on my $5K cruise missile project. I asked
them to please contact me if they had any concerns and mentioned that
I was more than happy to cooperate with any suggestions they might like
to make.
Likewise, I emailed the US Defense Department's
LCCMD programme
with the same basic advisory and request for input.
The FBI's system responded with an automated reply thanking me for my
communication -- but that's it.
Given the total lack of response to my emails, I was somewhat surprised
therefore to hear that the US Defense department was "unhappy with
the project" and that they considered my website to be "most unhelpful" --
as reported in this story.
Come on folks -- do you simply shred your incoming email without reading
it for security purposes perhaps??
Okay, so when some guy from down-under emails you with claims that he's building
a cruise missile in his garage it might be tempting to dismiss him as a kook --
but in these times of heightened terrorist activities, can you really afford
not to check out the bonafides of such an email?
If, as they claim, the USDOD is really concerned about this project, why didn't
they reply to my email and express those concerns directly to me?
And why now, given the huge amount of international coverage and the obvious
concerns they've publicly expressed, have I still not received any reply to those
emails?
Yes folks, it seems that "ignoremail" really is the low-effort messaging medium
of the future.
If any Aardvark readers have an opinion on today's column or
want to add something you're also invited to chip in and
have your say.
Yes, You Can Donate
Although the very kind folks at iHug continue to generously sponsor the
publication of Aardvark, the bills still exceed the income by a fairly
significant amount. It is with this in mind therefore that I'm once
again soliciting donations from anyone who feels they're getting some
value from this daily column and news index. I've gone the PayPal
way of accepting donations because the time involved in processing a bunch
of little credit-card billings sometimes exceeds the monetary value they
represent. Just click on the button to donate whatever you can afford.
NOTE: PayPal bills in US dollars so don't accidentally donate twice
what you were intending :-)
Contacting Aardvark
As always, readers are invited to submit their comments on material covered
in this column. If you'd like your comments published here then please
be sure to use this form and select For Publication.
Other media organisations seeking more information or republication rights
are also invited to contact me.
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