Note: This column represents the opinions
of the writer and as such, is not purported as fact
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Telecom/Xtra has made it clear that they're not interested in meeting
the needs of "power users" with their DSL service.
Power-users are all those folks who have been bitching about the low data caps
and rather pedestrian data speeds associated with any of the affordable
DSL options provided by Telecom.
No, they'd much rather milk a small fortune from "mainstream" internet users.
Mainstream users, according to our Telecom overlords, use
just a few hundred megabytes per month and will find 256Kbps to be
head-spinningly fast.
The Aardvark PC-Based Digital
Entertainment Centre Project
Yes, at last, this feature
has been updated again! (31 Mar 2003)
If you're a power-user then you might as well give up lobbying Telecom with
your petitions and complaints. They just don't want to know.
But if you're a mainstream user, boy are you a favourite child or what?
However, it's time to issue a warning to all those mainstream users before
they find themselves hit with some rather shocking bills.
You see the kind folks over at Telecom/Xtra have created a whole
new section
of their website just for you.
Here you'll find a selection of video and audio content designed to draw you
in and keep you glued to your computer monitor.
There are news items that you could have watched for free on TV, there are
movie trailers you've probably already seen, there's news you can already
hear on the radio -- and even some short films.
And, because you're a "mainstream" user, Telecom/Xtra are only offering
this content in streaming format using the proprietary WMP9 format -- so you
"power users" with your Win95 and Win98 machines need not apply because
WMP9 isn't available for your OS.
Linux? What's that? Good grief --
no "mainstream" user would be caught dead with Open Source software!
But here's the cunning part of this plan...
Telecom/Xtra know that, thanks to the way they've structured their JetStream
product, the *real* profit is made when users exceed their monthly data cap.
Every megabyte consumed over that cap can be charged at an outrageous 10-20 cents,
and when you're dishing up content from your own servers right here in NZ then
distributing it through your own network -- that's incredibly lucrative.
So -- here's the plan: Build a site loaded with broadband content (it doesn't
matter that it's just crappy stuff people can find in any number of other places
on the Net), tell your "mainstream" (mugstream?) users to come and get it,
then sit back and watch those with 500MB caps rack up large bills as they
run over-cap and rack up additional bandwidth charges.
Of course they'll bitch and scream -- but then you just tell them they should
move onto a more expensive plan better suited to their needs.
When the same thing happens next month because they've broken the cap on that
plan, just move them up again.
Then, when it happens a third time -- well hell, they're now "power-users" so
tell them to get stuffed.
And as a footnote -- have you noticed that the latest Telecom/Xtra TV ads
for Jetstream have a small note at the bottom which says "JetStream Starter
is not broadband"? I hope they remember this when trotting out their
spin in respect to the price of broadband connections in NZ and how they
compare to the rest of the world.
Perhaps it's also rather telling that Jetstream Starter appears to be the
only DSL plan in which national traffic is not subject to those evil over-cap
data charges. Telecom/Xtra don't want any freeloaders using their new "broadband"
site now do they?
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