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Yesterday's column generated quite a bit of email feedback, much of it to
do with what actually constitutes good anti-spam legislation, so I thought
I'd spend today looking at the options.
It is generally accepted that the USA's CANSPAM laws are an almost total
waste of time and have done absolutely nothing to stem the rising tide
of junk email filling our mailboxes.
The problem with CANSPAM is that it actually legitimises and legalises spam --
so long as those sending it abide by some simple and ineffective restrictions.
While it's true that there have been some arrests under CANSPAM, the vast
majority of spammers (and most spam recipients) generally consider it to
be a joke.
If we look at Australia's spam laws then things appear a little more hopeful --
but then there's that issue of the politicians issuing themselves a "get out of
jail free" card in the form of an exemption.
The big problem with both the US and Australian legislation however, is the
issue of what actually constitutes "opt-in".
This is very important because, we're told, NZ's anti-spam leglislation will
also be based on the opt-in model -- so the effectiveness of such laws will
hinge entirely on how we define "opt-in".
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Unfortunately, it appears that we may be about to follow the US and Australian
definitions, whereby opting in means you have either ticked a box on a form
somewhere, or your email address has been submitted to a website.
If we are going to have *effective* anti-spam legislation then that is not
an adequate definition of opt-in.
What we absolutely must have is a confirmed opt-in system, whereby there is
no ability for someone's email address to be submitted without their knowledge
or permission, and where the party opting in must confirm their intention by
replying to a confirmation email.
Without this simple protection, there is absolutely nothing to stop *anyone*
from signing *anyone else* up to a mailing list and no way for the list operator
to know whether the people they're emailing have actually opted-in or been
the victim of a prankster or vindictive fool.
For example -- right now, I could sign up all our MPs to thousands of different
"opt-in" mailing lists that have no confirmation system. Those MPs would then
start to receive thousands of email unwanted emails. Under such circumstances,
would they consider that they'd opted-in to those lists?
I suspect they would not -- but that's what they're expecting us to accept
as a definition of opt-in.
However, in the past when I have suggested to people like the DMA that a
confirmed opt-in system is essential, they have complained that the extra
step (of simply replying to the confirmation email) is unnecessary and simply
makes the process more difficult for the person opting-in and the marketer.
Well I'm sorry but I really don't give a rats bollocks about the fact that the
marketer has to use a few Kbytes of extra code to confirm an opt-in request --
after all, they're saving over $0.40 on every marketing email they send when
compared to conventional mailings. Remember that when it comes down to apportioning
costs in the matter of email marketing, those costs should be borne entirely
by the sender anyway.
For some reason, our legislators also seem reluctant to require email marketers
to use confirmed opt-in, why is that? Maybe for the same reason they're
unwilling to reign in Telecom's excesses and abuse of its' powers perhaps?
Another key issue associated with opt-in emailing (and which is overlooked
by other countries) is the proof of opt-in.
I'm sure you've received plenty of spam which contains a disclaimer which
reads something like: "You are receiving this email because you have visited
our website sometime in the past and requested such material be sent to you".
Now we all know that we never visited any fake viagra websites and most certainly
didn't request any mailings from spammers so such statements are a blatant lie.
Under most anti-spam laws, there's no obligation on the part of the spammer to
prove that you opted in by providing copies of the relevant documents, IP numbers,
times etc. In effect, they can lie their hearts out and fall back on the fact
that they also include an opt-out link in their spam. Let's face it -- without
being required to prove (under penalty of law) that a recipient did indeed opt-in,
we actually have an opt-out system don't we?
So here are my bullet points for effective anti-spam legislation:
- Confirmed opt-in is the only allowed method of creating mailing lists
- The only email that may be sent to an email address before the owner of
that address responds in the affirmative to a confirmation email -- is that
confirmation email -- which must not contain any advertising.
- Email marketers must be able to provide proof of the opt-in.
- At the time the legislation is enacted, all existing lists must be "washed"
by sending out a request for confirmation to all addresses on those lists. Once
this is done, no further mailings may be made to an address until such time
as an affirmative confirmation reply is received.
- All messages must contain a working opt-out facility along with the
name, physical address and regular or toll-free phone number (not 0900) of
the marketing company sending the emails.
Okay, those are my ideas -- what do you think?
Would such inclusions sure-up existing or proposed anti-spam legislation
both here and overseas?
Why not join the discussion in The Aardvark Forums
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