Note: This column represents the opinions
of the writer and as such, is not purported as fact
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The BNZ bank has disabled the money-cards of around 1,300 customers after a
"skimming" device was found to have been attached to one of the banks
ATMs recently.
With information retrieved from unsuspecting card users, the skimmers have
apparently made off with at least $20,000 -- not a bad haul for what was
a very low-risk crime.
This leaves me wondering whether we're outsmarting ourselves with technology
and the alleged security that goes with it.
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In the good old days, a robber had to front up to the bank counter and demand
money from a teller. To affect a speedier and more reliable outcome, such
demands were usually accompanied by threats of violence and perhaps even the
presenting of a weapon.
The risks associated with such robberies were very high however. The robber
either had to wear an attention-grabbing face-mask or (s)he could be seen,
possibly identified, by customers and staff.
What's more, the amount of cash likely to be scored in such a daring raid
was usually no more than a few thousand in cash.
By comparison, today's hi-tech criminal can organise and conduct a heist from
the comfort of his living room, using nothing more threatening than a cordless
mouse and modem.
Back in "the olden days" (tm), robberies used to make headlines, mainly due
to their rarity and the level of bravery/stupidity required to take such
enormous risks.
Fortunately, bank robberies, muggings and the theft of valuable negotiable
documents was a very small problem and few of us ever had to face the prospect
of being robbed.
My, how things have changed -- despite, or maybe because of, technology.
Everyone who has an EFTPOS or credit card runs the risk of being robbed every
time they use that card and in the last year alone, thousands of Kiwis have
become the victim of such crimes.
If you use internet banking then you better be sure that your PC doesn't have
any undetected trojans lurking in its bowels. Likewise, you need to be very
careful not to fall for one of the many phishing schemes that pop up on an
almost daily basis.
Physically use your card and you run the risk of skimming -- or even someone
just copying down the number, expiry date and authentication code from that bit
of plastic then using it online or through a mail-order supplier.
Of course we're told that passwords and PIN numbers will protect our valuable
savings and credit -- so how come it's now safer and easier for crims to
steal our money than ever before?
Even worse, in those "olden days" we only had to worry about local crims trying
to part us from our cash. These days it's far more likely that the person
raiding your bank account is half a world away in one of the former soviet states
or some part of Asia. Suddenly we're overwhelmed with crims, all trying to get
their hands on our loot.
Maybe biometrics are the answer -- but somehow I don't think so.
It would appear that, when it comes to protecting our cash, the smarter we
get the dumber we actually are.
How can we harden ourselves against today's new generation of armchair
bank-robbers?
Are banks doing enough to protect us from the inconvenience of having our
bank accounts raided?
Should a 70-year-old with their life's savings just a password away from
theft be expected to fully understand the intricacies and
implications of email-based phishing schemes?
Why isn't modern technology reducing the incidence of bank robbery rather
than simply making it easier for the crims?
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