Note: This column represents the opinions
of the writer and as such, is not purported as fact
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This weekend I was busy problem-solving and it dawned on my just how much the Net
has changed the way we do things.
First-up I needed some information, so naturally I jumped on the web and Googled-up
some relevant websites. Those sites didn't provide a 100% answer but they did
lead me to discussion forums where people more knowledgeable than myself were
able to answer my questions.
Armed with this information, I was able to work out what I needed to buy in
order to come up with a solution -- so it was back to the Web again to check
out the various suppliers and options.
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Within a few short minutes I'd created a short-list of suppliers, products
and prices but I wasn't finished yet.
Each option was quickly checked by searching for reviews on the web and
comments within usenet newsgroups.
Now the list was much shorter so I homed in on shipping costs, warranty
policies and the remaining factors affecting a purchase decision. A browse
of the relevant sections of the sellers' websites soon highlighted the best
place to buy.
Next I pulled out my trusty Visa card (you didn't know I had one of
those did you?), clicked through to the seller's shopping section, loaded up
my virtual trolley and whizzed through the checkout.
So, in just a few short hours I'd researched the problem, identified the
solution, tracked down suppliers, chosen the best deal and ordered what
I needed, for delivery within 3-5 working days.
Now go back to the world as it was before the Net and compare how long this
process would have taken -- especially considering that the problem was
quite esoteric and the required items are not available in New Zealand (I
sourced them from the USA in the end).
In the pre-Net world I'd have had to go to my local library and ask them to
get in a raft of reference books and/or make contact with someone at a university
in order to try and get the information I needed. Even then I'd probably find
myself requiring a science degree to understand what I was reading or listening to.
Despite all this effort, I'd still only have access to the knowledge of a very few people and none
of them may even have experience or expertise in the specialist area I'm working
in.
Supposing I did identify a solution to my problem and work out what I needed to
buy in order to implement that solution -- how would I find a supplier of such
goods?
This is not the kind of stuff that appears in your average printed trade directory
so I could have spent weeks, if not months, trying to track down a supplier -- and
I mean *a* supplier. After all that work I doubt that I'd have bothered looking
for a second so there's a good chance I'd have ended up paying more than I might
really need to.
And let's not forget the issue of payment..
Back in "the olden-days (TM)" we had to organise TT (telegraphic transfers) which
would "wire" money from your bank account to the supplier's account overseas. It
would often take a week or more before the funds arrived and the cost (about $25)
sometimes dwarfed the actual value of the purchase.
Until you stop and look closely, it's sometimes very easy to forget just how much
benefit there is to a ubiquitous global communications system when coupled with
the ease and speed of credit-card payment.
Yes, it's true -- the Net really can have a positive effect on productivity,
it just saved me weeks of work (and a few dollars to boot). The scenario
described is probably repeated untold times each and every day across the face
of the planet, with the total savings in worker-hours and dollars spent totalling
up to quite an enormous figure.
By the way, when was the last time you actually wrote a non-business letter? Email
s great too, isn't it? :-)
If you use the Net in a business environment, how does it save you time and
money in ways that might not be obvious to others?
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